Terms and Conditions
Overview
These Terms and Conditions (“Terms”) govern your access to and use of the website, services, and digital products provided by Intech Assist (“we,” “us,” or “our”). By using our website or purchasing any service or product, you agree to be legally bound by these Terms. If you do not agree, you must refrain from using our services.
Intech Assist is a U.S.-based provider of online remote tech support and digitally delivered software solutions. Our services are designed to support both individual users and businesses, and all offerings are delivered in accordance with applicable laws and industry standards.
Definitions
- “User” refers to any individual or entity accessing our website or purchasing our services or products.
- “Services” refers to remote technical support provided by Intech Assist.
- “Products” refers to software and digital goods sold through our website.
- “Digital Delivery” means electronic delivery of products via email, with no physical shipment involved.
Scope of Services
Remote Tech Support
Intech Assist provides remote technical support for home users and businesses. Our support services include:
- Device Setup and Troubleshooting: Assistance with installation, configuration, and repair of software and system issues.
- Performance Optimization: Enhancing system speed, responsiveness, and overall functionality.
- Cybersecurity Support: Help with antivirus setup, firewall configuration, and general security practices.
- Network Diagnostics: Identifying and resolving connectivity issues for home and business networks.
- Software Guidance: Support for installation, activation, and usage of licensed software.
All support is delivered remotely via secure channels. Users must provide consent and access to initiate support sessions. We do not store or retain personal data unless explicitly authorized for troubleshooting purposes.
Software Sales and Digital Products
Intech Assist offers a curated selection of computer software and security tools through digital delivery. Key terms include:
- Delivery Method: All products are delivered electronically via email. No physical items are shipped.
- Pricing Structure: Prices are independently set by Intech Assist and may differ from manufacturer or third-party listings.
- Reseller Program: We participate in authorized reseller programs. We are not affiliated with, owned by, or endorsed by any brand or manufacturer.
- Third-Party Identification: All brand names, logos, trademarks, and product visuals are the property of their respective owners and are used solely for identification and informational purposes.
Users are encouraged to consult the official websites of respective brands for product-specific documentation and support. For general inquiries, users should contact Intech Assist directly.
User Responsibilities
By using our services or purchasing products, you agree to:
- Provide accurate and complete information during checkout and support sessions.
- Use purchased software in accordance with its licensing terms.
- Not resell, redistribute, or misuse any product or service obtained through Intech Assist.
- Cooperate during remote support sessions and follow all instructions provided by our technicians.
- Ensure that your device meets the minimum system requirements for any software purchased.
Account and Access
- Users may be required to create an account to access certain services or products.
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree not to share your login information or allow unauthorized access to your account.
- Intech Assist reserves the right to suspend or terminate accounts that violate these Terms.
Payment and Delivery Terms
Payment Processing
- All payments are securely processed through Stripe Payment Gateway.
- Prices are listed in U.S. dollars and are subject to change without notice.
- Full payment is required before product delivery or service initiation.
- Intech Assist does not store credit card information.
Delivery Process
- Products are delivered digitally via email to the address provided during checkout.
- Delivery is typically completed within minutes but may take up to 24 hours depending on verification.
- Users are responsible for ensuring their email address is accurate and accessible.
- If you do not receive your product within 24 hours, please contact support@intechassist.com.
Refund and Cancellation Policy
Due to the nature of digital products and remote services, all sales are final. Refunds may be issued only under the following conditions:
- Duplicate purchase of the same product.
- Non-delivery due to verified technical error.
- Confirmed incompatibility within 48 hours of purchase, as determined by our support team.
Refund requests must be submitted to support@intechassist.com with complete order details. Refunds are processed within 7 business days upon approval.
Intellectual Property
All content, service descriptions, and product listings on our website are the property of Intech Assist or their respective owners. You may not copy, reproduce, or distribute any part of our website or services without written permission.
Third-party trademarks, logos, and product names are used strictly for identification. We do not claim ownership or rights over them.
Limitation of Liability
Intech Assist provides services and products “as is” without warranties of any kind. We are not liable for:
- Loss of data, revenue, or business resulting from software use or technical support.
- Issues arising from third-party software or hardware.
- Unauthorized access due to user negligence.
Our liability is limited to the amount paid for the specific product or service. We do not guarantee uninterrupted access to our website or services.
Privacy and Data Protection
We respect your privacy and handle all personal data in accordance with applicable U.S. laws. We do not sell or share customer information. For more details, please refer to our Privacy Policy.
Compliance Statement
Intech Assist operates in full compliance with:
- U.S. consumer protection laws
- Digital product advertising standards
- Software licensing and reseller guidelines
- Remote support service regulations
We regularly update our practices to reflect current legal and industry standards. All services and products are offered in accordance with applicable federal and state laws.
Termination and Suspension
We reserve the right to suspend or terminate access to our services or website if:
- You violate these Terms.
- You engage in fraudulent or abusive behavior.
- You misuse our services or products.
Termination may occur without prior notice. You will remain responsible for any outstanding payments or obligations.
Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with the updated date. Continued use of our services constitutes acceptance of the revised Terms.
Governing Law
These Terms are governed by the laws of the State of Washington and applicable federal laws of the United States. Any disputes arising from these Terms shall be resolved in the appropriate courts located in Washington State.
Contact Information
For questions, support, or policy inquiries, please contact:
- Email: support@intechassist.com
- HelpLine: (877)-622-2028
- Address: 6214 70th Ave Ct W #2002, University Place, WA 98467
