Shipping & Delivery Policy
Purpose of This Policy
This Shipping & Delivery Policy outlines the terms and procedures governing the delivery of services and products offered by Intech Assist, including remote tech support subscriptions and digitally delivered software solutions. The policy is designed to ensure transparency, reliability, and full compliance with applicable laws and ecommerce standards in the United States.
Intech Assist is a trusted provider of remote technical support and digital software products. All services are delivered online, and all software is distributed electronically via email. We do not ship physical goods.
Section A: Remote Tech Support Services
Service Overview
Intech Assist provides online remote tech support for home users and businesses. Support is delivered remotely by trained professionals and includes:
- Device setup and troubleshooting
- Software installation and configuration
- Network diagnostics and optimization
- Cybersecurity assistance
- System performance enhancement
Customers may choose between one-time support sessions or subscription-based plans.
Subscription Delivery Terms
- Service Access: Upon successful payment, customers receive immediate access to their subscription dashboard and support tools.
- Activation: Subscription plans are activated within minutes of purchase and confirmed via email.
- Support Scheduling: Customers may schedule support sessions based on plan type and technician availability.
- Ongoing Access: Subscription users receive continuous access to remote support features for the duration of their plan.
Delivery Confirmation
- A confirmation email is sent immediately after successful payment, containing login credentials, plan details, and instructions for accessing support.
- Customers are responsible for maintaining access to the email address used during checkout.
Service Availability
- Support is available during designated service hours listed on our website.
- Availability may vary based on technician capacity and customer location.
- Intech Assist does not provide physical visits or on-site services.
Section B: Digital Software Products
Product Overview
Intech Assist offers a curated selection of computer software and security tools through digital delivery. Products include:
- Antivirus and cybersecurity solutions
- System utilities and optimization tools
- Productivity and business software
We are an authorized reseller under recognized reseller programs. We are not affiliated with, owned by, or endorsed by any brand or manufacturer. All brand names, logos, trademarks, and product visuals are the property of their respective owners and are used strictly for identification and informational purposes.
Delivery Method
- Digital Delivery Only: All software products are delivered electronically via email.
- No Physical Shipment: We do not ship CDs, USB drives, or printed materials.
- Delivery Contents: Customers receive license keys, activation instructions, and download links.
Delivery Timeline
- Most products are delivered within minutes of purchase.
- In rare cases, delivery may take up to 24 hours due to verification or licensing checks.
- Customers are responsible for ensuring their email address is accurate and accessible.
Delivery Confirmation
- A confirmation email is sent immediately after successful payment.
- If the email is not received within 24 hours, customers should check their spam folder or contact support@intechassist.com.
Failed Delivery Resolution
If a product is not delivered due to a technical error:
- Customers must notify our support team within 48 hours of purchase.
- Our team will verify the issue and reissue the product if necessary.
- Refunds may be considered only if delivery cannot be completed after verification.
General Delivery Terms
Customer Responsibilities
- Provide accurate contact information during checkout.
- Monitor email inbox and spam folders for delivery confirmations.
- Contact our support team promptly if delivery issues arise.
- Ensure system compatibility before purchasing software products.
Compliance Statement
This Shipping & Delivery Policy is written in accordance with:
- U.S. consumer protection laws
- Digital product and service standards
- Software licensing and reseller guidelines
- Remote support service regulations
Intech Assist regularly updates its policies to reflect current legal and industry requirements.
Contact Information
For questions, delivery support, or policy inquiries, please contact:
- Email: support@intechassist.com
- HelpLine: (877)-622-2028
- Address: 6214 70th Ave Ct W #2002, University Place, WA 98467
Policy Updates
We reserve the right to modify this Shipping & Delivery Policy at any time. Updates will be posted on this page with the revised date. Continued use of our services or products implies acceptance of the updated policy.
