Payment Policy
Purpose of Policy
This Payment Policy outlines the terms, procedures, and conditions related to all financial transactions conducted through Intech Assist, including payments for remote tech support services and digitally delivered software products. The policy is designed to ensure transparency, protect customer interests, and maintain full compliance with applicable laws and industry standards in the United States.
Intech Assist is a trusted provider of remote technical support and digital software solutions. All pricing is independently set, and all payments are securely processed through verified channels.
Section A: Remote Tech Support Services
Service Overview
Intech Assist provides online remote tech support for home users and businesses. Services include:
- Device setup and troubleshooting
- Software installation and configuration
- Network diagnostics and performance optimization
- Cybersecurity assistance
- System maintenance and speed enhancement
Support is delivered remotely by trained professionals. Customers may choose between one-time sessions or subscription-based plans.
Subscription Plans
We offer flexible subscription plans tailored to different user needs:
- Home Support Plans: Monthly or annual billing options
- Business Support Plans: Scalable plans for multiple devices and users
Each subscription includes:
- Priority access to technicians
- Scheduled maintenance
- Ongoing system monitoring
- Coverage for eligible devices
Payment Terms for Services
- All payments for tech support services are processed securely via Stripe Payment Gateway
- Subscription plans are billed automatically based on the selected billing cycle
- Customers must ensure valid payment methods are maintained to avoid service interruption
- Payment confirmation is sent via email immediately after successful transaction
- Intech Assist does not store credit card or banking information
Billing and Renewal
- Subscription plans renew automatically unless canceled before the renewal date
- Customers will receive advance notification of upcoming renewals
- Any changes to billing details must be updated before the next billing cycle
- Failed payments may result in temporary suspension of service until resolved
Cancellation and Refunds
- One-time services are non-refundable once delivered
- Subscription plans may be canceled at any time before the next billing cycle
- Refunds are issued only if service was not delivered due to a verified error by Intech Assist
- All refund requests must be submitted to support@intechassist.com within 48 hours of the issue
Section B: Digital Software Products
Product Overview
Intech Assist offers a range of computer software and security tools through digital delivery. Products include:
- Antivirus and cybersecurity solutions
- System utilities and optimization tools
- Productivity and business software
We are an authorized reseller under recognized reseller programs. We are not affiliated with, owned by, or endorsed by any brand or manufacturer. All brand names, logos, trademarks, and product visuals are the property of their respective owners and are used strictly for identification and informational purposes.
Payment Terms for Products
- Payments for software products are processed securely via Stripe Payment Gateway
- Full payment is required before product delivery
- Prices are listed in U.S. dollars and may vary based on product type and licensing terms
- Intech Assist does not store customer payment credentials
Pricing Structure
- All product prices are independently set by Intech Assist
- Prices may differ from those offered by other vendors or manufacturers
- Promotional pricing, discounts, and limited-time offers may be applied where applicable
- Taxes, if applicable, are calculated at checkout based on customer location
Delivery and Confirmation
- Products are delivered digitally via email to the address provided during checkout
- Delivery includes license keys, activation instructions, and download links
- Customers are responsible for ensuring their email address is accurate and accessible
- Payment confirmation and delivery details are sent immediately after successful transaction
Refund Conditions
Refunds for digital products may be issued only under the following conditions:
- Duplicate purchase of the same product
- Non-delivery due to a verified technical issue
- Activation failure confirmed by our technical team within 48 hours of purchase
Refunds will not be issued for:
- Successfully delivered and activated products
- User error in selecting the wrong product
- Incompatibility with user systems not disclosed prior to purchase
- Requests made more than 48 hours after delivery
To request a refund, customers must email support@intechassist.com with their order number and a description of the issue.
General Payment Terms
Accepted Payment Methods
- All payments are accepted through Stripe, which supports major credit and debit cards
- We do not accept cash, checks, or offline payments
- All transactions are encrypted and processed through secure channels
Customer Responsibilities
- Ensure accurate billing information is provided during checkout
- Maintain valid payment methods for subscription renewals
- Review product and service details before completing a purchase
- Contact our support team for clarification before submitting payment
Compliance Statement
This Payment Policy is written in accordance with:
- U.S. consumer protection laws
- Digital commerce and payment processing standards
- Software licensing and reseller guidelines
- Remote support service regulations
Intech Assist regularly updates its policies to reflect current legal and industry requirements.
Contact Information
For questions, billing support, or payment-related inquiries, please contact:
- Email: support@intechassist.com
- HelpLine: (877)-622-2028
- Address: 6214 70th Ave Ct W #2002, University Place, WA 98467
Policy Updates
We reserve the right to modify this Payment Policy at any time. Updates will be posted on this page with the revised date. Continued use of our services or products implies acceptance of the updated policy.
