Cookie Policy
Purpose of This Policy
This Cookie Policy explains how Intech Assist uses cookies and similar technologies on its website to enhance user experience, support service functionality, and ensure secure transactions. This policy applies to all visitors, customers, and users who interact with our website, whether they are browsing, purchasing software, or subscribing to remote tech support services.
Intech Assist is committed to transparency and compliance with all applicable privacy and data protection laws in the United States. By continuing to use our website, you consent to the use of cookies as described in this policy.
Scope of Application
This policy applies to:
- All pages and features of the Intech Assist website
- Users accessing remote tech support services (home and business plans)
- Customers purchasing digitally delivered software products
- Visitors interacting with informational content, support tools, or checkout systems
Section A: Cookies Used for Remote Tech Support Services
Service Overview
Intech Assist provides secure, subscription-based online remote tech support for home users and businesses. Our website uses cookies to support the delivery and management of these services.
Purpose of Cookies in Support Services
Cookies are used to:
- Maintain secure login sessions for subscribers
- Store user preferences for support tools and dashboard settings
- Track service usage to improve performance and response times
- Enable secure access to technician portals and remote session tools
- Remember device configurations for faster troubleshooting
Subscription Management
For users enrolled in monthly or annual support plans, cookies help:
- Identify active subscriptions
- Manage billing preferences
- Display personalized support options
- Ensure continuity between sessions
These cookies are essential for service delivery and cannot be disabled without affecting functionality.
Section B: Cookies Used for Software Sales and Ecommerce
Product Overview
Intech Assist offers a range of computer software and security tools through digital delivery. Our ecommerce system uses cookies to support secure transactions and personalized shopping experiences.
Purpose of Cookies in Product Sales
Cookies are used to:
- Track items added to the shopping cart
- Store checkout preferences and billing details
- Enable secure payment processing via Stripe
- Remember user selections and product filters
- Provide relevant product recommendations based on browsing behavior
Transaction Security
Cookies play a critical role in:
- Preventing fraudulent activity
- Verifying user identity during checkout
- Ensuring encrypted communication between browser and payment gateway
- Maintaining session integrity during digital product delivery
These cookies are required for secure and compliant ecommerce operations.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They support login, navigation, and secure access to services and products.
Performance Cookies
Used to analyze website traffic, identify usage patterns, and improve site speed and responsiveness. These cookies do not collect personal information.
Functional Cookies
Enable enhanced features such as remembering user preferences, device settings, and support history. These cookies improve usability and personalization.
Analytics Cookies
Used to understand how users interact with our website. This helps us improve content, navigation, and service offerings. Data collected is anonymized and used only for internal analysis.
Third-Party Cookies
Some cookies may be set by third-party services integrated into our website, such as payment processors or analytics platforms. These cookies are governed by the respective third-party privacy policies.
Cookie Control and User Choices
Managing Cookies
Users can manage cookie preferences through their browser settings. Most browsers allow you to:
- Accept or reject cookies
- Delete existing cookies
- Set preferences for specific websites
Disabling certain cookies may affect the functionality of our website, including access to remote support tools and checkout systems.
Consent
By using our website, you consent to the placement and use of cookies as described in this policy. You may withdraw consent at any time by adjusting your browser settings.
Data Protection and Compliance
Intech Assist does not use cookies to collect sensitive personal information. All data collected through cookies is handled in accordance with:
- U.S. privacy and data protection laws
- Digital commerce and advertising standards
- Remote support service regulations
- Software licensing and reseller guidelines
We do not sell or share cookie data with third parties for advertising purposes.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or business practices. Updates will be posted on this page with the revised date. Continued use of our website implies acceptance of the updated policy.
Contact Information
For questions or concerns about our use of cookies, please contact:
- Email: support@intechassist.com
- HelpLine: (877)-622-2028
- Address: 6214 70th Ave Ct W #2002, University Place, WA 98467
