Refund & Return Policy
Introduction
This Refund & Return Policy outlines the conditions under which customers may request a refund for services or digital products purchased from Intech Assist. Our goal is to ensure transparency, protect customer rights, and maintain full compliance with applicable laws and industry standards.
Intech Assist provides two primary offerings:
- Online remote tech support for home users and businesses
- Digitally delivered software products, including computer security tools
Due to the nature of these services and products, specific limitations apply to refunds and returns. All users are expected to read and understand this policy before making a purchase.
Scope of Policy
This policy applies to:
All remote tech support services provided by Intech Assist
- All software products delivered digitally via email
- All purchases made through the Intech Assist website
Remote Tech Support Services
Description of Services.
Intech Assist offers remote technical support for individual users and business clients. Services are delivered via secure remote access and include:
- Device setup and troubleshooting
- Software installation and configuration
- Network diagnostics and performance optimization
- Cybersecurity assistance (e.g., antivirus setup, firewall configuration)
- System maintenance and speed enhancement
Support is provided by trained technicians. Customers must grant access and provide consent to initiate remote sessions. No physical visits are conducted.
Refund Eligibility for Services
Refunds for remote tech support services may be issued under the following conditions:
- Service Not Delivered: If a scheduled support session was not initiated due to a verified error by Intech Assist.
- Duplicate Purchase: If the same service was purchased more than once unintentionally.
- Confirmed Incompatibility: If the service was purchased for a device or system that does not meet minimum requirements, and this is verified by our technical team within 48 hours of purchase.
Refunds will not be issued for:
- Completed support sessions
- User-requested cancellations after service initiation
- Issues caused by third-party hardware, software, or user error
- Failure to follow technician instructions during the session
Refund Request Procedure
To request a refund for a service:
- Contact support@intechassist.com within 48 hours of purchase
- Include your order number, service name, and a description of the issue
- Our team will review the request and respond within 2 business days
- Approved refunds are processed within 7 business days
Digital Software Products
Description of Products
Intech Assist sells computer software and security tools through digital delivery. All products are delivered electronically via email. No physical items are shipped.
We operate under authorized reseller programs. We are not affiliated with, owned by, or endorsed by any brand or manufacturer. All brand names, logos, and trademarks are the property of their respective owners and are used for identification purposes only.
Refund Eligibility for Digital Products
Refunds for digital software products may be issued under the following conditions:
- Duplicate Purchase: If the same product was purchased more than once unintentionally
- Non-Delivery: If the product was not delivered due to a verified technical issue
- Activation Failure: If the product key or license fails to activate and our technical team confirms the issue within 48 hours of purchase
Refunds will not be issued for:
- Successfully delivered and activated products
- User error in selecting the wrong product
- Incompatibility with user systems not disclosed prior to purchase
- Requests made more than 48 hours after delivery
- Products that have been downloaded, accessed, or used
Refund Request Procedure
To request a refund for a digital product:
- Email support@intechassist.com within 48 hours of delivery
- Include your order number, product name, and a description of the issue
- Our team will verify the claim and respond within 2 business days
- Approved refunds are processed within 7 business days
Return Policy Statement
Intech Assist does not accept returns for any products or services. All software is delivered digitally and cannot be returned once accessed or activated. All services are provided remotely and are non-returnable once initiated.
Customers are encouraged to review product details, system requirements, and service descriptions before completing a purchase.
Delivery and Payment Terms
- Delivery Method: All products are delivered via email to the address provided during checkout
- Payment Gateway: All payments are securely processed through Stripe
- Pricing: Prices are independently set by Intech Assist and may differ from other vendors or marketplaces
Customers are responsible for ensuring accurate contact information at the time of purchase.
Limitations and Disclaimers
- Intech Assist is not responsible for issues caused by third-party software, hardware, or user error
- Refunds are issued at our discretion and only when the conditions outlined in this policy are met
- We reserve the right to refuse refund requests that do not comply with this policy
- We do not guarantee compatibility with all systems unless explicitly stated
Legal Compliance
This policy is written in accordance with:
- U.S. consumer protection laws
- Digital product and service standards
- Software licensing and reseller guidelines
- Remote support service regulations
Intech Assist regularly updates its policies to reflect current legal and industry requirements.
Contact Information
For questions, refund requests, or support inquiries, please contact:
- Email: support@intechassist.com
- HelpLine: (877)-622-2028
- Address: 6214 70th Ave Ct W #2002, University Place, WA 98467
Policy Updates
We reserve the right to modify this Refund & Return Policy at any time. Updates will be posted on this page with the revised date. Continued use of our services or products implies acceptance of the updated policy.
